Frequently Asked Questions (FAQs) Your Guide to Our Leather Goods
Explore our FAQs for insights into our bespoke leather goods, ordering process, customization options, and more. Here, we address your most common queries to ensure a seamless experience with our brand. From product information to shipping details and ethical practices, find all the answers you need to shop with confidence.
1. What types of leather goods do you offer? We specialize in a wide range of high-quality leather products, including custom leather jackets, wallets, belts, watch straps, dog belts, laptop bags, and ladies’ bags. Each item is crafted with precision and care to meet the highest standards.
2. Can I customize the products according to my specifications? Yes, customization is at the heart of our service. We offer personalized options for colors, sizes, and designs, as well as branding opportunities with your logo or special markings.
3. What materials do you use for your products? Our products are made from premium quality, sustainably sourced leather. We are committed to ethical practices in all our sourcing and manufacturing processes.
Ordering and Shipping
4. How do I place a bulk order? Please fill out the contact form on our website with your requirements, and a representative will get in touch with you to discuss the details and process your order.
5. What is the minimum order quantity? The minimum order quantity varies by product. Please contact us for detailed information based on your specific needs.
6. Do you ship internationally? Yes, we offer global shipping options. Shipping costs and times vary depending on the destination and order size.
Pricing and Payment
7. How is pricing determined for wholesale orders? Pricing is based on the type of product, customization requirements, and order quantity. We offer competitive wholesale pricing and will provide a detailed quote based on your specific order.
8. What payment methods do you accept? We accept various payment methods, including bank transfers, credit cards, and PayPal. Specific arrangements can be made based on your preferences and order details.
Returns and Exchanges
9. What is your return policy? We stand behind the quality of our products. If you encounter any issues with your order, please contact us within 14 days of receipt to discuss returns or exchanges, subject to terms and conditions.
Sustainability and Ethics
10. How do you ensure sustainability and ethical practices in your business? Sustainability and ethics are core to our business. We use sustainably sourced leather and follow ethical manufacturing practices, including fair labor practices and minimizing environmental impact.
Customer Support
11. How can I get in touch if I have more questions? Our customer support team is available to answer any further questions. Please contact us via email, phone, or through the contact form on our website, and we’ll be happy to assist you.
These FAQs are designed to address common inquiries and provide clear, concise information to customers, enhancing transparency and trust in your business.